Privacy Policy

At WeldMaster Pro ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website weldmasterpro.com (the "Site") and use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact our customer service team
• Participate in promotions, surveys, or other features of our service
• Submit a review

This information may include:

• Contact information (name, email address, phone number, shipping and billing address)
• Payment information (credit card details, though we only store these in accordance with industry standards)
• Account credentials (username and password)
• Purchase history
• Communications with our customer service team
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, browsing actions, and patterns. This information may include:

• Technical information about your device and internet connection, including your IP address, browser type, operating system, and device information
• Information about how you use our Site, such as pages visited, time spent on pages, links clicked, and products viewed
• Information about your location (if you grant permission)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Site. Cookies are small data files stored on your device that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits. For more information about cookies and how to disable them, please see our Cookie Notice or adjust your browser settings.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Create and manage your account
• Provide customer service and respond to your inquiries
• Send you marketing communications about our products, services, promotions, and events (you can opt out of these at any time)
• Improve our Site, products, and services
• Conduct research and analysis to better understand our customers' needs and preferences
• Personalize your experience and deliver content and product offerings relevant to your interests
• Detect, prevent, and address technical issues, fraud, or other illegal activities
• Comply with applicable legal requirements, industry standards, and our policies

3. How We Share Your Information

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer service, web hosting, data analysis, email delivery, and marketing assistance.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

4.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please see our "California Privacy Rights" section below.

4.2 European Economic Area (EEA), UK, and Similar Jurisdictions

If you are located in the EEA, UK, or other jurisdictions with similar data protection laws, you have certain rights under the General Data Protection Regulation (GDPR) or equivalent legislation. For more information about these rights and our legal basis for processing your information, please see the relevant sections below.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information. We encourage you to take steps to protect your personal information, such as keeping your account password confidential and logging out of your account after use.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. If you are located in the EEA, UK, or other regions with data protection laws that differ from the laws where our servers are located, we will ensure that adequate safeguards are in place to protect your personal information when it is transferred internationally.

8. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe that a child under 16 may have provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise them.

10.1 Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you
• The categories of sources for the personal information we collected about you
• Our business purpose for collecting that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected about you

10.2 Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

10.3 Right to Opt-Out of Sale

We do not sell your personal information as defined by the CCPA. However, we may share your information with third parties for business purposes as described in this Privacy Policy.

10.4 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

10.5 Exercising Your Rights

To exercise your rights under the CCPA, please contact us using the details provided in the "Contact Us" section below. Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information.

11. EEA, UK, and Similar Jurisdictions

If you are located in the EEA, UK, or other jurisdictions with similar data protection laws, the following additional information applies:

11.1 Legal Basis for Processing

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case, the legal basis will be one of the following:

• Consent: Where you have given us your consent to process your personal information for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you (e.g., to deliver products you have purchased) or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary to comply with our legal obligations.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests do not override your fundamental rights and freedoms.

11.2 International Transfers

When we transfer your personal information outside the EEA or UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or UK authorities, binding corporate rules, or other legally recognized mechanisms.

12. Cookie Notice

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes.

12.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and actions on the site.

12.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the Site to function properly and cannot be switched off. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve the way our Site works, for example, by ensuring that users find what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our Site. This enables us to personalize our content for you and remember your preferences.
• Targeting/Advertising Cookies: These record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

12.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences by adjusting your browser settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, some features of our Site may not function properly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

WeldMaster Pro Ltd.
44 Robertson Parkways
South Noah, RG14 2EL
United Kingdom
Email: [email protected]
Phone: +44 988 003 5387

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.